Privacy Policy

Last updated: February 17, 2025

Korvynex ("we", "us", "our") is committed to protecting the personal information of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Submit an inquiry or quote request through our website contact form
  • Contact us by phone or email
  • Enter into a service agreement with us
  • Subscribe to communications from us

The types of personal information we may collect include: full name, email address, telephone number, service address, and information about your cleaning requirements. We do not collect financial information such as credit card or bank account details through our website.

We also collect certain technical information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on pages. This information is collected through cookies and similar technologies (see our Cookie Policy for more detail).

2. How We Use Your Information

We use personal information for the following purposes:

  • To respond to your inquiries and provide quotes
  • To schedule and deliver cleaning services
  • To communicate with you about your bookings and service history
  • To send administrative communications (invoices, receipts, scheduling confirmations)
  • To improve our website and services
  • To comply with legal obligations

We will not use your personal information for purposes other than those described above without obtaining your consent.

3. Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service delivery: With team members who need access to perform the cleaning services you've booked
  • Service providers: With trusted third-party service providers who assist us in operating our business (e.g., scheduling software, email providers), bound by confidentiality obligations
  • Legal requirements: Where required by law, court order, or government authority

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Client records are generally retained for a period of seven years following the last service date, in accordance with standard business record-keeping requirements. You may request deletion of your information at any time, subject to legal retention requirements.

5. Your Rights

Under PIPEDA and applicable provincial legislation, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent to our use of your personal information
  • Request deletion of your information (subject to legal retention obligations)
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

6. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, and destruction. Our website uses HTTPS encryption for data transmission. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Continued use of our services following the update constitutes acceptance of the revised policy.

9. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact: