Refund Policy

Last updated: February 17, 2025

This Refund Policy outlines how Korvynex handles situations where clients are not satisfied with our services, including our approach to return visits and refunds. We are committed to dealing with concerns fairly and transparently.

1. Our Primary Remedy: Return Visit

Our first and preferred approach when a client raises a service concern is to return to the property and address any missed areas or work that did not meet the agreed standard. We believe this is the most practical resolution in most circumstances, and it is offered at no additional charge.

To request a return visit, please contact us within 24 hours of the original service date by email at [email protected] or by phone at +1 250-648-2999. Please describe the specific areas or tasks that were missed or unsatisfactory.

Return visits will be scheduled at the earliest mutually convenient time, typically within 2–3 business days of the complaint being raised.

2. Partial Refunds

If a return visit is not practical or does not resolve the concern to a reasonable standard, we may offer a partial refund corresponding to the portion of the service that was not delivered to the agreed specification.

Partial refunds are assessed on a case-by-case basis. Factors considered include:

• The proportion of the agreed work that was not completed or was unsatisfactory
• Whether the concern was communicated within the 24-hour window
• Whether photographic or other evidence of the issue is available
• Whether a return visit was offered and declined

Partial refund amounts are generally calculated as a proportion of the total service fee relative to the work in question. No partial refund will exceed 50% of the original service fee unless exceptional circumstances apply.

3. Full Refunds

Full refunds are not generally offered for cleaning services that have been delivered. A full refund may be considered in the following limited circumstances:

• The service was not delivered at all due to circumstances within our control
• A significant portion of the agreed scope was not completed and a return visit is not possible

Full refund requests will be reviewed by our management and a decision communicated within 5 business days.

4. Cancellation Refunds

Prepaid bookings cancelled with more than 48 hours notice will receive a full refund. Cancellations with less than 48 hours but more than 24 hours notice may receive a 50% refund. Cancellations with less than 24 hours notice or no-shows are not eligible for a refund of any prepaid amount.

5. Exclusions

The following circumstances are not eligible for refunds:

• Dissatisfaction based on subjective preferences not communicated at the time of booking (e.g., preferred products, specific techniques)
• Concerns raised more than 24 hours after the service was completed
• Damage or deterioration not caused by our team
• Services disrupted due to circumstances outside our control (e.g., property inaccessible upon arrival, property conditions making safe work impossible)

6. How to Raise a Concern

To raise a concern or request a return visit or refund, please contact us by:

• Email: [email protected]
• Phone: +1 250-648-2999

Please include your name, service date, property address, and a description of the concern. We will acknowledge your contact within one business day.

7. Consumer Rights

Nothing in this Refund Policy limits or excludes any consumer rights you may have under applicable Canadian law, including rights under provincial consumer protection legislation. If you believe your rights have not been respected, you may contact your provincial consumer protection authority.

8. Changes to This Policy

We may update this policy from time to time. Updated terms will be posted on our website with a revised effective date. Bookings confirmed before a policy change will be governed by the policy in effect at the time of booking.